How do you ensure events are scheduled successfully?

Many companies go the extra mile to make a sale; we go the extra mile to make sure you have a great event.
Many companies go the extra mile to make a sale; we go the extra mile to make sure you have a great event.

You can have confidence in Tiny Tails to You because we have a 4 step Booking Success Process:

  1. We email a confirmation with all of your event details after booking.
  2. We guarantee excellently trained Tiny Tails to You staff for your event. We only use our own employees. We don’t use temps or contract workers. This means that we have excellent team communication and no conflict of interest, event staff won’t cancel on your event for a different event.
  3. We confirm all details again one week out (that’s 3 times total). This gives you the opportunity to prepare for any last minute changes or weather considerations.
  4. Need anything else? Text, call or email our office anytime!  

Our booking process is easy! Our friendly administrative team provides excellent customer service with you from first contact all the way to the week of the event.

We often get calls late in the week from other companies' customers saying another company cancelled on them for the weekend because the other company double booked or got a better gig. This never happens with Tiny Tails to You. We book first come first serve and will never cancel your event with a “better” gig. We have a great reputation for a reason. Tiny Tails to You values all of our customers equally and we work tirelessly to ensure customer satisfaction.

More Answers

Can I tip the virtual hangout staff member?

Yes! Our virtual experience leaders appreciate gratuity. We will follow up with a feedback email where you will be given the option to tip the host.
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Can I have a custom Virtual Hangout for more than 15 guests or a different time? And custom Bunnygram orders!

Yes! We are able to customize bookings to meet your needs. Libraries, schools, neighborhoods, organizations and large group hangouts use a Zoom Webinar, the organization's video chat service, or a Facebook Live stream through their organization’s Facebook Page. We also offer courses as seen on NBC!
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What time should we schedule our in-person petting zoo experience?

We recommend you schedule our start time for after most of your guests have arrived and your event is in full swing! This ensures all latecomer guests have plenty of time with the animals.
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Where can we set up the petting zoo?

We can accommodate almost anywhere! Indoor events are setup with a clean floor covering (we leave no trace behind). Outside events do require shade. The shade from a large tree works well. If shade cannot be provided, we offer a shade canopy upgrade for $50.
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Can we take pictures?

Yes! We love to see smiling faces. Be sure to tag us: @TinyTailsToYou #tinytailstoyou
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What time do you arrive / depart?

We arrive at least 15 minutes earlier than our start time, to setup and be ready for you and your guests. Your experience runs for the entire duration of time that you have ordered. Once your time is complete, we pack up quickly and leave no trace behind.
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Our Animals

Our animals are a zany and fun bunch of guys and gals. Get to know some of our wild hedgehogs, playful bunnies, ridiculous miniature chickens, and goofy guinea pigs!
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