What if we need to cancel our in-person petting zoo?

If something comes up, no problem! We can reschedule your event up to 48 hours before the event.
If something comes up, no problem! We can reschedule your event up to 48 hours before the event.

Rescheduling within 48 hours must be processed as a cancellation. If you cancel your experience before the day of your event, we will refund you 50% of your total paid amount.

Payment is non-refundable for day-of cancellations.

Need to make changes?
We are happy to try and accommodate any changes you might need, up to 48 hours before your event date. Within 48 hours of your event date we are not able to accommodate any changes.

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What time do you arrive / depart?

We arrive at least 15 minutes earlier than our start time, to setup and be ready for you and your guests. Your experience runs for the entire duration of time that you have ordered. Once your time is complete, we pack up quickly and leave no trace behind.
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Can I tip the virtual hangout staff member?

Yes! Our virtual experience leaders appreciate gratuity. We will follow up with a feedback email where you will be given the option to tip the host.
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What if we need to cancel or reschedule our Virtual Hangout?

You can reschedule or cancel your appointment up to 48 hours before your scheduled appointment. It’s easy, just click the cancel or reschedule link in the booking confirmation email and reschedule your date immediately.
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Where can we set up the petting zoo?

We can accommodate almost anywhere! Indoor events are setup with a clean floor covering (we leave no trace behind). Outside events do require shade. The shade from a large tree works well. If shade cannot be provided, we offer a shade canopy upgrade for $50.
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What makes Tiny Tails to You in-person petting zoos different?

We have a unique, organized, and safe setup where children sit comfortably on one of our stools with a mat on their lap. Guests get to hold and snuggle our animals in a calm and controlled environment where the focus is on the safety of the animals.
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How are petting zoos run?

We provide everything for safe, organized, and fun experiences! Staff members stay with you at all times to help with the proper handling of the animals and to answer any questions you may have.
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Our Animals

Our animals are a zany and fun bunch of guys and gals. Get to know some of our wild hedgehogs, playful bunnies, ridiculous miniature chickens, and goofy guinea pigs!
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